Key Highlights: What This Case Study Covers
- Unified HR, talent acquisition, and finance data into a single, AI-ready enterprise data foundation.
- Migrated from Azure Synapse to Microsoft Fabric with a medallion lakehouse architecture.
- Automated end-to-end data pipelines and reporting workflows using Tiger Weave accelerator.
- Reduced report generation time from 1–2 days to ~1 hour (95% faster)
- Enabled self-service analytics with Power BI and Copilot, improving decision-making speed.
- Activated AI-driven forecasting and alerting for workforce planning and financial insights.
Client Overview
Inspiro is a leading global customer experience outsourcing company headquartered in the Philippines, serving industries such as telecommunications, BFSI, healthcare, and e-commerce across more than 100 delivery centers worldwide.
The Ask
Inspiro aimed to transition from a fragmented, manual reporting environment to a unified, scalable, and AI-driven data platform. Their priority was to streamline analytics across HR, recruitment, and finance, reduce reporting delays, and enable predictive insights to support enterprise-wide workforce and financial planning.
Challenges
- Reporting turnaround time of 1–2 days, slowing decisions.
- Siloed HR, talent, and finance systems with inconsistent data flow.
- Manual data processing creating data quality risks and governance gaps.
- Lack of automation for alerts, insights, or historical analysis.
- Rapid data growth of 213% YoY, straining existing architecture.
- Limited self-service capability and dependency on IT for reporting.
Our Solution
Tiger Analytics partnered with Inspiro to implement a Microsoft Fabric-based enterprise data platform, consolidating cross-functional datasets into OneLake with a medallion architecture.
Key execution elements:
- Built Fabric-native pipelines for HRMS, recruitment, and financial systems.
- Established governance and RBAC using Entra ID and metadata-driven lineage.
- Created Power BI semantic models to enable real-time workforce and financial dashboards.
- Integrated Copilot for natural-language insights and Data Activator for automated alerts.
- Leveraged Tiger Weave accelerator for reusable ingestion frameworks, governance, and audit controls, significantly reducing deployment time.
This approach delivered not just a migration, but a modern, scalable operating model for AI-enabled decision intelligence.
Impact Delivered
- 95% faster reporting — turnaround reduced from 1–2 days to ~1 hour.
- Improved governance with role-based access control & audit-ready lineage.
- Automated workflows replaced manual reporting effort.
- Self-service analytics enabled for HR and finance teams via Power BI + Copilot.
- Enhanced decision speed and forecasting accuracy for resource planning & financial strategy.
- Future-ready foundation for predictive workforce and real-time operational triggers.
